Supplier Chargebacks

Supplier Chargebacks 

What is a supplier chargeback? 

A supplier chargeback is an amount charged the supplier for supplier-caused nonconforming material, products, or a service which includes, but is not limited to actual/estimated rework costs and minimum rework charges. There may be instances when additional charges may be charged the supplier for business interruptions.

As a supplier of SPX Service Solutions, you are responsible for ensuring that product is shipped to SPX that meets product specifications and that the product arrives in good condition.

If product is found to be nonconforming or arrives in an unsuitable condition, SPX will typically ship the product back to you for rework or replacement.

There may be times when SPX’s customer requirements do not allow for enough time to ship the product back to you.   In those cases, the appropriate SPX buyer will send you the estimated SPX rework costs.   You have 24 business hours to not accept the estimated costs.   If no response is received from you within the allotted time period, the estimate is considered accepted, and rework will proceed at your expense. 

The minimum rework charge is $250.00 US.